Nokia to replace 46 million batteries
Aug 14th, 2007 | By Editor | Category: NokiaNokia issued a product advisory for the Nokia-branded BL-5C battery manufactured by Matsushita Battery Industrial Co., Ltd. of Japan between December 2005 and November 2006. This product advisory does not apply to any other Nokia-branded battery.
Nokia has identified that in very rare cases the Nokia-branded BL-5C batteries subject to the product advisory could potentially experience overheating initiated by a short circuit while charging, causing the battery to dislodge. Nokia is working closely with Matsushita and will be cooperating with relevant authorities to investigate this situation.
Nokia has several suppliers for BL-5C batteries who have collectively produced more than 300 million BL-5C batteries. This advisory applies only to the 46 million batteries manufactured by Matsushita between December 2005 and November 2006, from which there have been approximately 100 incidents of overheating reported globally. No serious injuries or property damage have been reported.
Consumers with a BL-5C battery subject to this advisory should note that all of the approximately 100 incidents have occurred while charging the battery. According to Nokia’s knowledge this issue does not affect any other use of the mobile device.
While the occurrences in the BL-5C batteries produced by Matsushita in the time-period specified are very rare, concerned consumers can request a replacement for any BL-5C battery subject to this product advisory.
It is important to note that the BL-5C battery is not used in all Nokia products and that only a portion of the Nokia BL-5C batteries in use are subject to this advisory.
How to identify a BL-5C battery manufactured by Matsushita during the relevant period
In order to determine if a battery is subject to this advisory, it is necessary to remove the battery from the device. A Nokia battery will have "Nokia" and "BL-5C" printed on the front of the battery. On the reverse, the Nokia mark appears at the top and the battery identification number (consisting of 26 characters) is found at the bottom. Consumers should refer to this identification number to determine if their battery is among the batteries manufactured by Matsushita between December 2005 and November 2006. A comparison of that number with those subject to this advisory will determine a consumer’s ability to obtain a replacement free of charge. Consumers should visit the website or contact their local Nokia call center.
About the BL-5C battery
The BL-5C is one of 14 different battery models used in Nokia products. As with many of its components, Nokia has a multi-supplier strategy for batteries, including the BL-5C. Matsushita is one of several suppliers Nokia has for the BL-5C battery.
A list of Nokia products that include the BL-5C battery is available here.
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Nokia battery replacement form
Dear Sir,
1. I have puchased Nokia BL5C battery No 0670400382066M322GIHJ15495, which is required to be free replaced as per your advertisement.
2. In this connection you are requested to despatched the same through courier on the following address :-
Hav AK Prasad
HQ Southern Command
Ordnance Branch
Pune - 411 001
Maharashtra
3. As soon as I receive the new battery, I will despatch the old one with the same courier in the cover provided by you.
@Anuja: Please visit this page to check if your phone battery is eligible for replacement.
@ Hav AK Prasad: We, sir, are a publication and not Nokia. You should take your phone to the nearest dealer for a check and replacement if applicable. We cannot give you a replacement.
i have pur. nokia battery no. 0670400363563N422623105001 i want free replacement
i have purchased nokia battery no. 0670400363563N422623105001
I have puchased Nokia BL5C battery No 0670400363563N064612808399, which is required to be free replaced as per your advertisement
V.H.Tiwari
O/o DE(EPABX-Project),
6th floor, Charai Tele.Exch.,
Mauli Mandal Road,
Thane (W)
Mumbai,India
Ph. +91 9869287885
[…] This and this has led to this: […]
I have puchased Nokia BL5C battery No 0670400417535N152F10410987
which is required to be free replaced as per your advertisement
D.J.PALEJA
41/429 E,
SARDAR V.P.ROAD,
GOVINDJI THACKERSEY BLDG.,
GIRGAUM,
MUMBAI-400 004.
i had fillup the form last month and i am also eligible for the replacement but i couldnot receve either battery nor any response from you so kindly suggest me for further course of action,thanking u
I have two Nokia mobiles and their battery Nos.are 0670400363563N141622807153 and 0670400363563N175613108075
These batteries are covered under product advisory and needs a change. I have already entered the details along with my complete address with telephone Nos. about one and half month back.After the entry of these details I was told that I would be getting the free replacement battery at my address but till date I have not received the same.I want to know how to proceed further
We’re shutting comments on this post. People seem to think that Daily Connect is giving replacement batteries. Please understand that we are a publication and not Nokia. For your replacements, contact Nokia and/or a Nokia store near you.
Thank you.