NIKON starts Call Center in India
Nikon India will be setting up its first call center in India to be operated out of its head office in Gurgaon. The call center have been designed and equipped to handle services and queries of all D-SLR’s, NIKKOR Lenses, COOLPIX Compact Cameras, accessories and any other imaging products.
Speaking on the occasion Mr. Hiroshi Takashina, Managing Director, Nikon India, said, “For Nikon customer satisfaction is extremely important. Nikon has always strived towards providing its customers with world class products and services. Keeping this in mind we have set up the call center for our Indian customers as an extension of our focus towards providing our customers with quick response time.”
The call center is a part of Nikon’s initiative towards providing its customers with the best products and services for Indian customers. The executives at the call center are trained and are also be equipped with responses to solve all customer queries. In case of concerns regarding software or any specific query, the calls will be directed to the concerned department by the caller.
The center will be available from 9:30am to 6:00pm during weekdays while for Saturdays the time frame is 9:30am to 1:00pm only. The executives have been trained by Nikon in-house team on products and services Nikon will be offering. The new center will be equipped with all the queries regarding new product launches, price of the products, Nikon store in the country, lens servicing etc.